Bolstering employee productivity and boosting customer loyalty require consistent high-quality analytics of communication with clients. This allows you to identify subtle trends, find errors in your staff behavior and make communication with your customers transparent and predictable. The more channels for communicating with customers a company has (calls, chats, surveys, reviews), the more difficult and time-consuming the acquisition and assessment of received data becomes. Which makes it really hard to draw proper conclusions. However, you can tackle this challenge with a cutting-edge solution from MTS AI based on speech analytics software. 

Advancements in artificial intelligence technologies help analyze the quality of voice and text communication, find errors and troubles, as well as identify trends and key lines of communication. AI solutions can be used to process up to 100% of chats and call records, whereas only 1-2% of the data can be analyzed manually.

Benefits of using AI analytics in business

Voice Analytics is an ML model-based plug-in service for analyzing voice and text interactions with clients. This tool can automatically analyze all communications between operators/chat bots and customers via any channels, including app-based chats, phone calls, websites, social networks and instant messengers.

Advantages of AI analytics:

• Run an in-depth and high precision communication analysis;
• Find subtle correlations between client behavior and staff actions;
• Build a robust communication framework with no human interference;
• Forecast trends and performance indicators based on communication;
• Analyze all types of speech communication in your interactions with clients;
• Individualize a set of ready-made metrics that allow assessing the situation in a specific company;
• Quick and simple deployment and re-training;
• Convenient and transparent reporting system.

Application of AI technologies in speech analytics has proven to be effective in areas that require extensive communication with customers, such as telecom, banking and financial companies, and retail business. Automatic communication analysis is also essential for delivery services and healthcare providers.

Artificial intelligence can effectively control the quality of customer service, ensure security of customer data and conduct in-depth research of the target audience. With speech analytics technology, you can identify effective and counterproductive communication scenarios and create flexible and efficient scripts for high-quality processing of customer requests.

Business values from introduction of AI analytics

Research efforts by MarketsandMarkets, Just AI, MDG and Rostelecom demonstrate that the use of AI-enabled speech analytics tools helps:

• Improve customer service by 100%,
• Reduce the cost of lead acquisition by 35-43%,
• Boost sales by 17-30%,
• Achieve a 20% increase in customer satisfaction.

Additionally, the customer service control department gains up to 80% in productivity, the number of enabled self-help services increases by 36%, while secondary operator workload declines by 14%. Customer support becomes easier for the company and more effective and accessible for customers.

You can always find the best solution for you depending on the purpose of deploying the tool and your company’s operational profile. For example, you can connect the speech analytics capability or build an all-in-one solution with Audiogram, a speech recognition and synthesis platform. And if your business needs help bots to assist your customers, you should also consider deploying the NLP Platform.

In this rapidly changing world, the one constant is change itself. The traditional way of doing things is no longer applicable in the modern world. This is especially true in the world of finance and investment. With the advent of cryptocurrencies, the way we think about money and investment has changed forever.

1) Do your research:

This may seem like an obvious one, but it cannot be overstated. With the vast amount of information available on the internet, it is easy to get lost in the sea of information. The most important thing you can do is to educate yourself on the basics of cryptocurrencies and the technology behind them. Once you have a good understanding of the technology, you can start to research the different coins and make an informed decision on which ones you think have the most potential.

2) Create a diversified portfolio:

With over 1,500 different cryptocurrencies in existence, it is important to diversify your portfolio. By investing in a variety of coins, you can mitigate the risk of losing all your investment if one coin were to fail.

3) Set realistic goals:

When making any investment, it is important to set realistic goals. With the volatile nature of 바이비트  it is especially important to set realistic goals. If you expect to make a 10,000% return on your investment, you are likely to be disappointed.

4) Have a long-term outlook:

Cryptocurrencies are a long-term investment. If you are looking for a quick return, you are likely to be disappointed. It is important to have a long-term outlook when investing in cryptocurrencies.

5) Be prepared for volatility:

The cryptocurrency market is highly volatile. The price of a coin can increase or decrease by 10% in a single day. It is important to be prepared for this volatility if you want to be a successful investor.

6) Use stop-loss orders:

A stop-loss order is an order to sell a security when it reaches a certain price. This can help you limit your losses if the price of a coin starts to drop.

7) Use limit orders:

A limit order is an order to buy or sell a security at a certain price. This can help you get the best price for your coins.

8) Do not invest more than you can afford to lose:

This is a general investing rule that applies to all investments, not just cryptocurrencies. You should only invest an amount that you can afford to lose.

9) Be patient:

Cryptocurrencies are a long-term investment. It can take months or even years for the price of a coin to reach its full potential. It is important to be patient when investing in cryptocurrencies.

10) DYOR:

This stands for “Do your research”. This is the most important rule for investing in any asset, not just cryptocurrencies. You should always research an asset before investing in it.

Hοw dο yοu sеlеct a financial advisοr? Thе quеstiοn is more daunting than еvеr nοw that vidеο cοnfеrеncing has crеatеd οppοrtunitiеs fοr rеlatiοnships at vast distancеs. Litеrally thοusands οf financial advisοrs acrοss thе cοuntry wοuld wеlcοmе yοur businеss. It’s up tο yοu tο discеrn thе bеst pеrsοn fοr thе jοb. Hеrе arе sοmе tips tο narrοw thе fiеld and find a gοοd match:

Assеss yοur nееds

Your first step is to think abοut what nееds yοu want an advisοr tο addrеss. This will vastly narrοw thе univеrsе οf prοspеcts bеcausе advisοrs havе diffеrеnt strеngths and intеrеsts. If yοu’vе just bееn paid in stοck οptiοns and want guidancе οn hοw tο managе thеm, thе bеst advisοr fοr yοu will prοbably bе diffеrеnt than if yοu’rе sееking hеlp sеlling yοur small businеss. If yοu want widе-ranging advicе acrοss all aspеcts οf financial planning and invеsting, yοu will want sοmеοnе with a brеadth οf еxpеrtisе rathеr than a narrοw invеstmеnt mandatе.

“Kееp in mind that sοmе high-quality advisοrs havе a tеam οf еxpеrts that can fulfill a numbеr οf diffеrеnt gaps thеy may havе in thеir еxpеriеncе,” says joseph Scott Audia, a Registered Representative currently working for the investment firm VCS VENTURE SECURITIES, LLC. “Sο bе surе tο lοοk intο hοw an advisοr’s practicе is structurеd.”

Cοnsidеr qualificatiοns and еxpеriеncе.

As yοu sizе up advisοrs, yοu want tο ultimatеly bе cοnvincеd that thеy havе thе brеadth οf knοwlеdgе thеy claim tο havе.

Start by digging intο thеir qualificatiοns. Thеrе arе numеrοus advisοr cеrtificatiοns and dеsignatiοns, еach with varying spеcializatiοns and еducatiοnal rеquirеmеnts.

Chеck pay structurе and minimum rеquirеd assеts.

Advisοrs οftеn havе minimum assеt sizеs thеy will wοrk with, and thеy can gеt cοmpеnsatеd in diffеrеnt ways: a singlе flat fее fοr a οnе-timе sеrvicе, a cοmmissiοn fοr a financial transactiοn such as buying an annuity οr mutual fund, οr an annual fее that is a pеrcеntagе οf assеts thе advisοr is managing.

Which structurе is bеst fοr yοu dеpеnds οn yοur nееds.

You may just nееd a οnе-timе plan tο put yοur financеs οn thе right path. If yοu just nееd tο buy financial prοducts and gеt limitеd advicе, thе cοmmissiοn mοdеl may bе chеapеst and mοst suitablе. Thе annual fее structurе is bеst fοr οngοing advicе and mοrе cοmplеx situatiοns.

Ask fοr a mееting.

Arrangе еithеr an in-pеrsοn οr vidеο mееting tο assеss yοur rappοrt with thе advisοr and—mοrе impοrtantly—tο prοbе dееpеr. Ask quеstiοns tο undеrstand an advisοr’s sеrvicе mοdеl, fееs, and invеstmеnt approach. Fοr еxamplе: What wοuld bе thе first stеp if I signеd οn? Hοw οftеn dο yοu mееt with cliеnts tο updatе thеir plans and addrеss pοrtfοliο nееds? Arе yοu a fiduciary? If I have a question, can I rеach yοu dirеctly? Hοw will yοu dеtеrminе my pοrtfοliο allοcatiοn? Dο yοu invеst in individual stοcks οr mutual funds and ЕTFs? How much attеntiοn dο yοu pay tο minimizing taxеs?

“Things tο lοοk fοr arе whеthеr thе pеrsοn is a gοοd listеnеr whο rеcοgnizеs what is impοrtant tο yοu and givеs yοu οptiοns fοr hοw tο rеach yοur gοals,” Joseph Scott Audia says. “Yοu want custοmizеd advicе and unbiasеd infοrmatiοn that allοws yοu tο dеcidе what cοursе tο takе.”

Since they were first introduced, prepaid cards have experienced a meteoric rise. In fact, a study conducted by Pew indicated that prepaid card usage has increased by as much as 50 percent from 2012 to 2014.

Undoubtedly, from the time these innovative financial instruments were first introduced, they have come a long way. Today, prepaid cards have evolved into one of the most popular and well-loved plastic cards available.

Prepaid Card Essentials You Should Know

If you are like many people, you either own a prepaid card already or you are considering getting one. Surprisingly, many who have owned and used a prepaid card are still not that familiar with its many ins and outs.

Fortunately, you have come to the right place. This article will be your easy and quick guide on how to use one of the most ingenious tools available at your disposal. This guide will also help you make the most of your prepaid card.

It’s easy for many people to mistake prepaid cards for other plastic cards like credit and prepaid cards. However, unlike the other two, prepaid cards don’t need to be linked to any savings or checking account.

In other words, prepaid cards have to be preloaded with money before you can use it for purchase transactions and ATM withdrawals. So basically, your prepaid card is considered “empty” unless money has been successfully loaded onto it.

Also, unlike credit cards, you won’t be “borrowing” money from the bank. With credit cards, the bank will pay for the purchase and the cardholder will pay the bank back at a later date. With prepaid cards, you will be using your own money.

The amount of the withdrawal or purchases you will do will be deducted directly from the available balance you have on your card. It is also deducted in real time. As soon as the balance has been depleted, your transactions will be declined for the time being.

However, as soon as you are able to successfully load money onto your card, you will be able to use the card right away for both purchase transactions and ATM withdrawals. You also have different ways to load money on the card.

What to Consider When Getting a Prepaid Card

With so many plastic cards now available, choosing the best one has become tricky for many. Fortunately, you can narrow down the options by asking yourself some essential questions. For example, ask yourself which of the two you prefer: loading through direct deposits or through networks.

If you prefer loading through networks, you should pick a card with a reload network you can easily access. Another consideration would be the charges and fees associated with the card. You need to determine the transactions you often do using the card.

Another consideration would be your patterns in terms of card use. Undoubtedly, it is recommended that you opt for a card that will charge the minimum for the transactions you often do.

Another consideration is easy access to the card. With a prepaid card, you are spared from the hassle of submitting personal and financial information and documents. It’s the exact opposite when it comes to prepaid cards.

Unlike credit cards, obtaining a prepaid card is as easy as can be. You won’t have to submit any financial or confidential documents. Also, since it won’t be tied to any accounts, you won’t have to wait for a long time for the approval.

Lastly, if it’s help with money management that you are after, getting a prepaid card is hands down your best option. Unlike credit cards, you won’t be able to accumulate any debts using your prepaid card and you won’t have to pay exorbitant monthly fees.

We are going to have a look at the top 7 NFT marketplaces you should know about in 2021. As we are moving towards a new era, crypto and NFTs are becoming more and more popular. NFTs are a new type of digital asset that can represent anything from art to in-game items. They are stored on the blockchain and can be bought, sold, or traded like any other cryptocurrency.

The popularity of NFTs has grown exponentially in recent months, with major platforms such as NBA Top Shot, Decentraland, and Cryptokitties all launching successful NFT marketplaces.

However, with the increasing popularity of NFTs, there are also a growing number of NFT marketplaces to choose from. This can make it difficult to know which ones are reputable and which ones are not.

OpenSea

OpenSea is one of the largest and most popular NFT marketplaces. It was founded in 2017 and is based in San Francisco.

OpenSea has a wide range of NFTs available, including art, games, and collectibles. It also has a handy search function that allows you to find the NFTs you are looking for easily.

One of the great things about OpenSea is that it does not charge any listing fees. This makes it a great option for those who are looking to sell their NFTs.

Rarible

Rarible is another popular NFT marketplace that was founded in 2018. It is based in Estonia and has a wide range of NFTs available, including art, games, and collectibles.

Rarible also has a handy search function that allows you to find the NFTs you are looking for easily.

Axie Infinity

Axie Infinity is a curiosnft marketplace that is focused on gaming. It was founded in 2018 and is based in Vietnam.

Axie Infinity has a wide range of NFTs available, including in-game items, cosmetics, and collectibles. It also has a handy search function that allows you to find the NFTs you are looking for easily.

Decentraland

Decentraland is an NFT marketplace that is focused on virtual reality. It was founded in 2015 and is based in Argentina.

Decentraland has a wide range of NFTs available, including in-game items, land, and collectibles. It also has a handy search function that allows you to find the NFTs you are looking for easily.

Cryptokitties

Cryptokitties is an NFT marketplace that is focused on digital collectibles. It was founded in 2017 and is based in Canada.

Cryptokitties has a wide range of NFTs available, including digital cats, land, and collectibles. It also has a handy search function that allows you to find the NFTs you are looking for easily.

NBA Top Shot

NBA Top Shot is an NFT marketplace that is focused on sports. It was founded in 2020 and is based in the United States.

NBA Top Shot has a wide range of NFTs available, including digital basketball cards, in-game items, and collectibles. It also has a handy search function that allows you to find the NFTs you are looking for easily.

Etheremon

Etheremon is an NFT marketplace that is focused on gaming. It was founded in 2017 and is based in Singapore.

Etheremon has a wide range of NFTs available, including in-game items, land, and collectibles. It also has a handy search function that allows you to find the NFTs you are looking for easily.